This hands on role involves assisting the General Manager but also covering her absence.
Excellent customer service skills, a logistical and organised mind, problem solving and team management skills are paramount, as are excellent written and spoken English and IT skills.
If you are looking for an office job, this is not for you.
If you love people, being busy and delivering 5 star service in a relaxed family setting then you’ll love it.
A can do attitude, with attention to detail is essential.
In the role you have to have your eyes wide open- in fact we expect you to have ‘the owners’ eye’ when we are not around.
What we expect of you:
- To notice detail- plump the cushions when they’ve been sat on, run your fingers across every ledge and dust if you need to or housekeeping has finished for the day, clean a window if it’s dirty and the window cleaner isn’t due for three days.
- You may need to be the florist when we receive our weekly flowers, have the eye to create posies for the table, and deadhead bunches when they’re three days in!
- You’ll notice if the music playing isn’t quite right for the time of day, and you’ll switch it to reflect the mood and atmosphere- whether it’s a classical morning feel, a Cafe del Mar style afternoon or a Hotel Costes evening.
- You’ll notice when the lights are too bright and need dimming as the sun goes down… You need to feel the place.
- We expect you to have excellent phone manner, and to move seamlessly between hosting, to taking orders, and running food if required. As owners, Matthew and I are prepared to do every job- you have to be as well. If there’s been a drama in the loos- well, it may just be you that has to sort that out too.
- We don’t push around responsibilities here- we’re all in it together, and working as a team is absolutely essential. You like us have to be prepared to get your hands dirty.
In return you’ll be part of a well-oiled team, working alongside passionate owners and likeminded individuals who’s ultimate aim is to deliver the best service and experience in Jersey.
Sound like a job for you? Email us at [email protected].
We can’t wait to meet you!